Q. How do I book a real estate photography appointment?
A. You can book by contacting us directly or using our online booking system on our scheduling page. Once your appointment is scheduled, you will receive a confirmation email and information needed to prepare the property for your appointment. If you’re not seeing something that works for you or would like to request a specific photographer or need more assistance, please email schedule@alcovemedia.com.

Q. Why don't you offer same-day appointments?
A. We do not typically offer same-day appointments because we believe every property deserves the proper time, planning, and attention necessary to deliver the highest-quality results. Scheduling in advance allows us to properly plan our route, coordinate appointments and ensure each photography session receives the time and attention it deserves. Advance scheduling also helps ensure we can provide a reliable and consistent experience for every client without rushing through appointments or compromising the quality of our work. We recommend booking as early as possible to secure your preferred date and time.

Q. How far in advance should I book?
A. Booking in advance is recommended, especially for busy listing periods. However, last-minute appointments may be available depending on the schedule. We do not offer same day appointments.

Q.  What is included in a real estate photography session?
A.  A standard photography session includes professionally captured and edited images of the property's interior and exterior. The goal is to showcase the home's best features, layout, natural light, and overall appeal.

Q. Do you offer drone photography?
A. Yes, drone photography may be available to showcase the property's exterior, lot, location, views, and surrounding features. Availability may depend on weather, location, airspace restrictions, and other factors.

Q. Do you offer additional real estate media services?
A. Depending on availability: additional services may include drone photography, video walkthroughs, floor plans, twilight photography, Matterport and Virtual Staging.

Q.  How long does a real estate photography session take?
A.  The length of a session depends on the size of the property and number of photos selected in order. Most photography appointments typically take between 30 minutes to 2 hours.

Q.  How should the property be prepared before the photographer arrives?
A.  The home should be clean, decluttered, and photo-ready before the appointment. Personal items, excess furniture, trash cans, cords, pet items, and unnecessary countertop items should be removed or put away whenever possible. In addition: cars should be moved from the driveway for the best possible shot of the exteriors.

Q.  Do I need to be present during the photography appointment?
A.  No. As long as the photographer has the proper address and access to the property and it is prepared for the appointment, you do not need to be present. Keep in mind if a home cannot be accessed (wrong lockbox code, homeowner or agent is not present for access) or photographed for any reason a $75.00 fee will be applied and the shoot will need to be rescheduled. 

Q. Can you photograph an occupied home?
A. Yes. Occupied homes can be photographed. However, the property should be cleaned, decluttered, and prepared before the photographer arrives to ensure the best possible results.

Q. Will you move furniture or personal items?
A. Minor ON SITE adjustments may be made to improve the composition of a photograph, such as straightening chairs and repositioning small non breakable and non valuable items. Major furniture moving, cleaning, decluttering, and staging should be completed before the photographer arrives.

Q.  What happens if the home is not ready when you arrive?
A.  The photographer can work around minor issues when possible, but significant cleaning and decluttering may affect the quality of the photos and the length of the appointment. If a home cannot be accessed (wrong lockbox code, homeowner or agent is not present for access) or photographed for any reason a $75.00 fee will be applied and the shoot will need to be rescheduled. 

Q.  Can I request specific photos or features to be photographed?
A.  Absolutely. If there are specific rooms, features, upgrades, views, or amenities you would like highlighted, there is a section on the order page for these notes. Please note: we cannot accommodate an additional location during this appointment.

Q. How quickly will I receive my photos?
A. Turnaround times vary depending when the shoot took place. Generally, photos will be delivered next business day. For example, if your property photos were taken on Monday, you will receive the photos by the end of business day on Tuesday. If your shoot is on Friday/Saturday/Sunday, the photos will delivered by the end of business day on Monday. Any video packages or staging will be completed within two business days. **Holidays may effect this turn around time.**

Q. Do you offer a “rush” on photos?
A. Although we do not offer same day delivery, photos taken on Friday & Saturday can be delivered next day for a $30.00 rush fee.

Q. How will I receive my photos?
A. A link to your online gallery will be sent to you in a completion email to your email and text to your cell phone should you choose to opt in for SMS messaging.

Q. Are the photos edited?
A. All images are professionally edited to enhance lighting, color, exposure, and the overall visual presentation of the property. However, photo editing will not be used to alter the overall integrity, structure, layout, or permanent features of the home.

Q. Do you use Ai?
A. We do not use AI in any way that would distort, misrepresent, or materially alter the actual property. Our standard blue-sky editing is a service we have always provided, and AI technology is incorporated into the editing software we use for this process. Similarly, when we provide virtual staging or virtual dusk imagery, AI may be incorporated as part of the editing process. However, we do not use AI or other editing techniques to alter the actual features, condition, structure, or characteristics of a property. Any digitally enhanced or virtually staged images are intended solely for marketing purposes and are not meant to misrepresent the property as it actually exists.