Photos will be processed and emailed to client the next business day. For example, if your property photos were taken on a Monday, you will receive the photos by the end of business on Tuesday. If you request a shoot on Friday or Saturday, the Photos will be edited and emailed by end of business on Monday. Any video packages will be completed within two business days.

Payment is required before the photos are sent. Cash, check, or online payment by credit or debit card is accepted. Checks should be made out to Alcove Media Company. For payments not made onsite, an invoice will be generated which can be paid online and is due upon receipt. 

If the photographer arrives to a property and cannot take photos for any reason there will be a $35 travel charge. You must make sure that you have provided us with the correct address and access info. If there is a lockbox, please make sure the keys are in the lockbox and that they are the correct keys for the house. The fee will also apply if you cancel the appointment less than an hour before the scheduled time.

Please make sure the house is clean and ready for photos. The photographer will move a few small items but will not clean or move large or heavy items. The house will be photographed as is. 

In the case of inclement weather we can reschedule your appointment at no charge. If you do not cancel, the property will be photographed as is. If you would like us to return and reshoot the exterior of a property due to inclement weather there will be an additional charge.